HCL

Qualification: B.E/B.Tech

Job Post Name: Graduate Engineer Trainee

Experience: Freshers

Job Location: Chennai

Salary: NA

Total No of Vacancy: NA

Website: http://www.hcltech.com

Monitoring of tickets and taking the actions necessary to meet service targets

Central Communication point for Major Incidents. Willing to work in 24/7 shift.

Respond to user escalations and engage functional escalation and service delivery management as required

Responsible for escalating Incidents and User Service Requests within their organization to drive resolution

Manage major incident bridge as needed

Participate in incident management meetings with customer and internal teams

Identify and drive process improvements

Candidate should possess B.E/B.Tech (Hons) from a recognized university or institution.

Skill (Primary) Technical Skills-Monitoring Tool-JConsole

Good communication skills (written & verbal)

Good understanding of ITIL processes

Good team member

Should be a self-starter

Selection/Interview process:

1. Aptitude Test

2. Technical and HR Interview

Document Required (Original and Photocopies):

1. SSC Marksheet

2. HSC/Diploma Marksheet

3. Graduation & Post Graduation all yearsí mark sheets

4. Photo ID proof (Pan Card/ Passport / Driving License / College ID)

5. 2 photographs

6. Resume

Company Profile:

HCL is a business enterprise with presence in the fields of technology and healthcare. Founded in 1976 as one of India’s original IT garage startups, the HCL enterprise currently comprises of three companies in India – HCL Technologies, HCL Infosystems and HCL Healthcare with annual revenues of US$ 6.5 billion and over 95,000 professionals from diverse nationalities operating across 31 countries including over 500 points of presence in India. In the technology space, HCL”s offerings span a wide range of software and hardware services and solutions including R&D, technology services, enterprise and applications consulting, Remote Infrastructure Management, IT hardware, systems integration, distribution of technology and telecom products.

LAST DATE TO APPLY :  26 February 2016