Educational Qualification: | Bachelor’s engineering degree in Computer or Electronics or ME/ M.Tech, MCA, MSc. |
Experience | Minimum 12 years of experience in Production/Implementation of software, of which at least 5 years in following areas - Switching Technology, Mobile payments, ECOM Payments & other forms of digital payments. |
Key Responsibilities: |
- Maintaining the availability of Services.
- Undertaking system health check and Performance tuning analysis
- To take capacity utilization exercise to balance and tune system in order to optimize deployed software and hardware.
- Undertaking the Software Management lifecycle processes for the changes that are implemented in production systems.
- Undertaking DR drills as per the schedules
- Overseeing the roles and responsibilities of 24X7 production support team.
- To ensure compliance with regulatory & security guidelines on payment domain.
- Coordinating with internal stakeholders & external stakeholders for smooth operations of the system and for adherence to Service level agreement.
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Essential Knowledge: |
- Excellent planning and organizing skills
- Ability to handle emergency situations.
- Decision making skills
- Good interpersonal skills and customer service orientation.
- Good communication skills (written & spoken)
- Past experience in people and resource management
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